About Identifying Whether an E-mail, Phone Call, or Webpage is from the FunnelCloud shop

If you receive a suspicious (sometimes called phishing) correspondence, here are some tips to determine if it’s an email, phone call, or webpage from funnelcloud.shop

If you received correspondence regarding an order you didn’t place, it likely wasn’t from funnelcloud.shop. Send the email as an attachment to stop-spoofing@funnelcloud.shop. If you are reporting a suspicious URL, put it in the body of the email and send it to stop-spoofing@funnelcloud.shop.

Important: Email

Don’t open any attachments or click any links from suspicious emails. If you’ve already opened an attachment or clicked a suspicious link, you can get some advice on what to do next from the Infosec Institute, your anti-virus software vendor’s website or your IT support organization.

FunnelCloud will never send you an unsolicited email that asks you to provide sensitive personal information like your social security number, personal tax ID, bank account number, credit card information, ID questions like your mother’s maiden name or your password. If you receive a suspicious email, report it immediately.

Suspicious emails or webpages often contain:

  • An order confirmation for an item you didn’t purchase or an attachment to an order confirmation

Note: Go to funnelcloud.shop/my-account/orders/ to see if there is an order that matches the details in the email. If it doesn’t match an order in ‘My Account’, the message isn’t from FunnelCloud.shop.

  • Requests for your username and/or password, or other personal information
  • Requests to update payment information

Note:  The FunnelCloud shop only processes payments through PayPal. We will never ask you for any bank or payment card information.

  • Links to websites that look like funnelcloud.shop but aren’t FunnelCloud
  • Attachments or prompts to install software on your computer
  • Typos or grammatical errors
  • Forged email addresses to make it look like the email is coming from funnelcloud.shop

Note: If the “from” line of the email contains an Internet Service Provider (ISP) other than @funnelcloud.shop, then it’s a fraudulent email.

Important: Phone Calls

While some FunnelCloud departments may make outbound calls to customers, FunnelCloud will never ask customers to disclose or verify their funnelcloud.shop password, credit card, or banking account number.


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